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FAQ

How do I cancel my membership?

You can cancel your membership at any point by going to: https://secure.verotel.com/v3/en/cancellookup

For all other billing inquires use the following e-mail: livesupport@verotel.com

How can I become a model for PRIVOY?

To apply to become an official PRIVOY model, email model@privoy.com a full body shot and headshot with your name and IM or phone contact information. Must be at least 18 years of age to apply.

I forgot my password / I am having trouble logging in.

Your account information can be found on the e-mailed Verotel receipt. If you cannot locate the receipt, then use the following form: VEROTEL PASSCODE RECOVERY

If you're still experiencing difficulty logging in, contact us using the above form or send an e-mail to cs@privoy.com

Does this site have billing security? What about my Privacy?

All transactions are securely dealt with by a 3rd party processor called Verotel -- a company which has been in business since 1997 and has a long standing history with all major Credit Card companies.

At NO POINT does PRIVOY ever have direct access to your credit card or billing information.

For additional privacy reasons your card will be charged under Verotel not PRIVOY.com. There will be no mention of this domain on any bank or account statement.

Videos are not streaming properly or being interrupted, what do I do?

Bandwidth streaming issues are complex and can be both a client and server side problem. Please attempt the following if you are having issues:
  • Shut down any file sharing applications and stop/pause other downloads
  • Update your graphics card drivers
  • Update Adobe Flash Player
  • Update Java
  • Use Google Chrome on a Mac or PC for the optimal experience

Otherwise, contact support using the above form or e-mail cs@privoy.com

Are your videos compatible with Mac or other Apple products?

All videos will function under any major operating system and browser that has the Adobe Flash Player installed - including OS X.

Videos will only work on the iPad or iPhone using the Puffin Web Browser which can be obtained from the App Store for free.