COMPLAINTS POLICY
All complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction, you can file complaint by contacting us via our contact form, or SUPPORT@PRIVOY.COM.
CONTENT REPORTING
Should you come across any content on our website that you believe is illegal or non-consensual, we urge you to promptly notify our Customer Support Department by sending a report to the email: SUPPORT@PRIVOY.COM. We are committed to addressing and resolving complaints concerning illegal or non-consensual content within a maximum of 1 business day. Upon receipt of your complaint, an assigned Customer Support Manager will acknowledge it, conduct an investigation, and ensure the removal of any illegal or non-consensual content within the specified timeframe. To maintain records and for reporting purposes, all complaints will be logged.
APPEAL PROCEDURE
If you are featured on any content on our website without your consent, you have the right to request the removal of such material. To initiate this process, please send an email to the address: SUPPORT@PRIVOY.COM. Include all the essential details required to identify the specific content in question, such as the URL where it can be found. After receiving your appeal, our dedicated department will carefully assess whether the necessary consent was obtained for the content in question. Should it become evident that the content was uploaded without the consent of the individual depicted, we will promptly and permanently remove the material from the website. Your satisfaction and privacy are of utmost importance to us.
GENERAL COMPLAINTS
If you find yourself unhappy with our services or have any questions related to your account or activities with us, don't hesitate to reach out to our Customer Support Department through email: SUPPORT@PRIVOY.COM. Our dedicated Customer Support team will assess whether they can promptly address your inquiry. Should your inquiry require more time or attention, please rest assured that we are fully committed to handling and resolving it promptly. Please be aware that these general complaints may require up to 7 business days for resolution.